We want you to know that customer satisfaction is most important to us! If the information below does not help you, please call us or email us. We are here to help and in any way!
New orders will be shipped out as they are received within the most timely manner possible. In-stock items will ship from our store within 48 hours or 2 business days of the purchase date. Once shipped, it should arrive in 3-5 business days depending on your selected shipping preferences. Most furniture items are in-store purchase only. If you would like to place an order online for furniture, the order will need to be approved and ordered by a sales associate. This process take 14-21 days from our order to your door.
Please note that your order may experience delays due to a high volume of orders during promotional events or Holidays.
Q. When will my order ship?
A. Orders are filled as they come in! We do our best to ship everything within 48 hours or two business days. You will receive a confirmation email when the order has shipped out!
Q: Do you offer in-store pickup?
A. YES! Please select in-store pickup under shipping when you are checking out.
Q: Do you offer gift wrapping for shipped items and/ or pickup items?
A. YES! After you have selected the items you wish to purchase, go to your cart. Before you click "check out" fill out the order notes box. In this you can type a message for the
Q. What do I do if your website says sold out of an item I want to purchase?
A. Give us a call! Our website reflects real-time inventory, but sometimes we may have extra in back stock or be receiving an order from that vendor soon!
Q. What do I do if my order came in broken or damaged?
A. We inspect and approve all shipments before they leave the store! That being said, if you have received a damaged product we will work with you! Please let us know as soon as possible so we can replace it if it was our error.
Our policy lasts 7 days for in-store purchases, and 14 days for online purchases (once package is received). Once the 7 or 14 days has passed since your purchase was made or received, unfortunately we can not offer you a refund or exchange. We understand life happens, so if you have extenuating circumstances give us a call or shoot us an email!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Damaged products
- Opened sealed products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.